At Indalnova, we want to ensure our customers receive their products in perfect condition. Please read our policy carefully before initiating a return or refund request.
Returns and refunds are only accepted for products that are defective, damaged, or incorrect.
To initiate a return or refund, you must provide a clear unboxing video showing:
The product as received
Any visible damages or defects
The original packaging
1. Contact our support team within 7 days of delivery.
2. Provide your Order ID and submit the unboxing video.
3. Our team will review the video and confirm if your return is eligible.
4. If approved, we will provide instructions for returning the product.
Refunds are processed only after the product is received and verified according to the unboxing video.
Refunds will be made to the original payment method within 7–10 business days of verification and approval.
Shipping charges for returns are non-refundable unless explicitly stated otherwise.
Products without an unboxing video.
Items damaged due to misuse, negligence, or mishandling.
Items returned after the 7-day return window.
Keep the product in its original packaging until the return process is completed.
Make sure your unboxing video clearly shows the condition of the product and packaging.
Requests without a video will not be entertained.
All return, refund, and dispute requests must be submitted online. Offline requests will not be entertained.
Any attempt to manipulate or falsify unboxing videos will be considered fraudulent and may lead to denial of refund and legal action.
By making a purchase, you agree to this Return & Refund Policy and its terms.
For any return or refund requests, email us at: supportindalnova@gmail.com.
Include your Order ID and unboxing video for faster processing.
We are committed to providing you with the best service. Following these guidelines ensures a smooth return or refund process.
Any and all disputes, claims, or controversies arising out of or relating to purchases, products, returns, refunds, or any other matter connected with Indalnova shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh (UP), India, and will be resolved in accordance with Indian law.